Privacy policy

1. Company details
Company name: PIA International
Address: Renkoven 5, 3680 Maaseik, Belgium
Tel. 089 85 22 72
Fax. 089 85 22 74
Mail: international@piasofttoys.com oder communication@piasofttoys.com
Website: http://www.piasofttoys.com
VAT number: BE0473673665

2. Collecting data and purposes

We collect and ask for different data to make our service as good as possible and to get an insight on how we can improve our services. .

By our contact form, we will be able to contact you with your contact details. In this way we can create a tailor made quotation. We will then help you by the requested information.

Through a personal account on our website so you can place orders (for businesses). To speed up the processing of orders, we ask for the necessary information for invoicing and delivery as well as administrative data.

Through the feedback form we want to use your feedback to optimize our services. In this way, we can serve you better in the future.

By subscribing to our newsletter with the aim of informing you about all our products and services. This is sent only once a month on the first Friday of the month. You have the option to unsubscribe from any newsletter in the bottom of every issue.

3. E-mail address

We can offer you quotes on similar products and services under a closed agreement. We can only offer this if you have registered by the button at the bottom of our website. In addition, with every communication, you will be given the opportunity to object to the further use of your e-mail address in our mailing list under the same conditions.

If you enter your e-mail address for reasons other than under a contract, it will not be used to send unsolicited messages unless you have given permission to do so.

4. Postal address

We only use your mailing address to send you information that you have requested or for your invoice.

5. Telephone number

We can contact you by phone to inform you about products and services. Unless you specifically ask not to do so.

6. Other personal information

We only process other personal data (by cookies, reading peripherals or otherwise) if the data processing is necessary for:

a. the execution of an agreement concluded with you;
b. the proper performance of a public service task;
c. the defense of our legitimate interest (unless your interest or your fundamental rights and freedoms take precedence over that interest),
d. You have given permission for processing when collecting the data. We no longer store your data as processing the purposes for which it was collected.

7. Special personal information

In the context of offering products or services that may be of interest to you, we may provide details of individuals who have provided their information to organizations with whom we have a contractual relationship if necessary.

a. for the execution of a contract concluded with you;
b. for the proper performance of a public service mission;
c. in defense of our legitimate interest, unless your interest or your fundamental rights and freedoms take precedence over that interest.

If the above reasons do not apply, we ask for your permission before the data is passed on to third parties. For more information, see the "Privacy Policy" of:

a. Mailchimp: www.mailchimp.com
b. Google Analytics: www.analytics.google.com
c. Jotform: www.jotform.com
d. Winfakt: www.winfakt.be

8. Security of transmission and reception of data

When we transmit or receive your information on our website, we always use the encryption technologies recognized as recognized standards in the IT field;

We have taken the necessary security measures to prevent the loss, unauthorized use or alteration of information we receive on our website.

9. Security and storage duration of the data

Safety criteria :

a. Passwords are always stored in a hash.
b. We store as little information as possible from customers and ensure that no particularly sensitive personal data is stored in our database, unless this is not otherwise possible.
c. Sending of personal data by e-mail is done by a secure connection.
d. We take technical and organizational measures to prevent data loss or unlawful processing (such as attacks). We therefore guarantee an appropriate level of security and regularly test our website.
e. All systems in which (sensitive) personal information is processed are equipped with antivirus software and the latest security-related patches of any other important software released by the vendors of this software.
f. The cookies we use are only to improve your visit to the website, not for advertisements.

Storage time:

a. Data is stored for up to 7 years.
b. If you apply to us, your application will be saved for a maximum of 1 month after completion of the contract.
c. If you no longer wish to receive the newsletter, you can unsubscribe at any time. You can do it at the end of every mailing. Every first Friday of the month our newsletter is sent.

10. Access to your data

On request, we inform visitors to our website about the personal data they process. Incorrect data can be corrected, supplemented or deleted. If you would like to access this information or correct your personal information, please contact us at communication@piasofttoys.com or by the details below.

11. Limitation of Liability piasofttoys.com

PIA International & Soft Toys endeavors to update and supplement the content of piasofttoys.com as often as possible. Despite this care and attention, it is possible that content is incomplete and / or incorrect.

Especially for prices and other information about products on piasofttoys.com, there is a reservation of obvious programming and typing errors. You cannot claim a contract with PIA International and / or PIA Soft Toys because of such errors.

12. Contact

If you want to respond to our privacy policy:

a. At the following e-mail address: communication@piasofttoys.com
b. At the following telephone number: +32 (0) 89 85 22 72
c. Send us a fax to the following number: +32 (0) 89 85 22 74
d. At the following address: Renkoven 5, 3680 Maaseik

This Privacy Policy may be changed at any time.
We will publish these changes here and you will be notified by email if necessary.

Last update: 18/05/2018